Archive | January 2012

please & thank you

Respect.

Not a complicated word – and not a complicated meaning. As children we learn about showing respect to our parents, friends, teachers, neighbors and ourselves. Growing up, my parents drilled it phrases of thank you, please and excuse me into my everyday vocabulary.

It becomes second nature…
when someone hands you an item, you say thank you.
when you want something, you say please.

When you interact with strangers you show them respect – the same you would show a friend.

However, that seems to be a harder task for more people than I realized. I’ve learned so much during my adventure as a Disney CP, and I truly believe this program taught me a lot about myself and working in a field that is strongly focused on customer service.

The best lesson its taught me? How important it is to be kind and respectful to everyone. 

It seems so easy to take out your frustration and anger on someone in the service industry. frustration and annoyance seem to be our first response when our desire are not met quickly and efficiently. Instead of talking to employees respectfully, some costumers address employees rudely.

Quickly doesn’t even seem to be the standard of service anymore – wants/needs/desires are expected to be met instantly.

I can say, without doubt, that my guest relation skills grew during my months at Disney, and I cannot wait to continue to increase my skills as I open the next chapter of my life.

And I will always treat others who are working at a grocery store, boutique, restaurant, coffee shop, theme park and business with common courtesy.

Even when things aren’t perfect…there will always be respect.

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Résumé – life on paper

I received the biggest complement the other day – a friend emailed and asked me to look over her résumé. Not a huge deal, but I’m always sending my résumé to my contacts it’s nice  to have someone ask for your feedback.

Resumes matter! And in my opinion, they need to be flexible works of “art”. This is a single piece of paper that represents YOU – those years of college, internships, co-ops, classes, projects, clubs, volunteering – everything one a piece of paper.

It can be hard to stand out from your competition, but if formatted correctly, can be accomplished. To have a great resume you need to spend quality time really deciding what is important and what needs to be highlight. Is this job looking for experience? Skills? Volunteering? Relevant course work?

There is no perfect example and every leader/contact you have review your résumé will focus on something different, but there are a few golden guidelines to follow. (Again, resume are flexible – which is these are only guidelines. My five tips are consistent with what I’ve experienced myself and advice I’ve received from teachers, employers and mentors.

One sheet. One. Not two, not one and a half, one. Yes, you have lots of experience and tons of things to say about each internship…but as a young professional stick to ONE PAGE. When we have a few years of work under our belt maybe we can grow to two pages, but for now it should stay at one.

Keep it clean, keep it precise. While we want to touch on everything we’ve ever done and make sure our possible employer knows how awesome we are – it’s easy to cram in unnecessary information. Leave some things to be discussed in the cover letter and in the interview. It’s a fine line between too much white space and not enough, but it’ll feel right when you find balance. Don’t make your potential employer dig through an ocean of type and words to find out the needed information. I also thing leaving off an objective helps. Use that space for something else!

No random “action words” or numbers. Again, a fine line, but one that needs to be considered. As college students and young grads we constantly hear to have strong words and as many numbers as possible, but don’t throw them in for fun. Employers know when it’s just BS and that’ll put your resume into the trash. Print out a draft and really see where you can highlight budgets, impact, number of people you led, ect.

Review and revise. Typos can lose you a job. This is one of that hardest things for me, which is why having several pairs of eyes read your résumé is fantastic. After staring at your computer screen for hours you may not catch that silly typo or frustrating auto-correct, but it doesn’t matter to an employer. A mistake is a mistake, and getting careless could be what puts your résumé at the bottom of the pile.

– Have more that one resume. It’s great to have a base then tailor your résumé for specific jobs. I love reading descriptions and really trying to figure out what each job wants. Are they looking for writing experience? Or perhaps social media? Maybe they want leadership examples from different clubs. Find out what a job is looking for and then show that company you are the perfect fit.

I hope my hints helped! Resume are always growing and changing – the more people you have look over them the better. Each revision makes you improve and makes your résumé stronger.

What are your tips for resumes?

Thanks for reading!

ringing in the new year

I can definitely say my 2011 holiday season was the craziest, most unusual, I ever experienced. I spent my time with my new-found Disney family and was lucky enough for my mom, dad and sister to leave the cold Ohio-winter and spend the week between Christmas and New Years in Orlando with me.  We were all able to tan by the pool Christmas day before I worked and spent the rest of the week visiting the parks and resorts. It was a struggle for me to drop them off at the airport on the 30th and send them back up to Ohio! I was so touched my family gave up a “normal” Christmas for an non-traditional holiday a thousand miles away.

New Years Eve also followed suite of being very different from my earlier celebrations. I am proud to say I welcomed 2012 in at Toy Story Midway Mania! with my best friends and a few thousand guests.

No sparkle dress, no drinking, no high heels, no party, no toasting to happiness as the ball dropped in New York — but I still had a great time in my Toy Story costume, my sneakers, laughing with guests as they blew their nose-makers and watched some incredible fireworks.

As I talked to a family waiting for their turn to ride, the dad asked me if I had any New Years resolutions for 2012. I listed off my three: hit the gym harder and watch what I eat, get a “big girl” job and try to stress less. Then the dad said to me, sounds like you simply need to project more positive thoughts into the world.

speechless. I had no idea what to say back to this man … I was almost slightly offended that this random man didn’t think I was projecting enough positive thoughts to begin with. I consider myself a very positive, pink and sparkle person.

I asked the man what his comment ment exactly and he told me why have specific goals? People put themselves under so much pressure every day…do this, finish that, look like this, figure that out. He told me that within 15 minutes of meeting me he knew about my plans to return to Ohio, obtain my Masters within five years and start the next chapter of my life as a young professional. The man then told me that he was almost 60 years old and had made  a few resolutions in his life, but those always seemed to disappear in a few months – however, telling yourself to be simply be happy and project happy thoughts into the world never failed.

Ok, that doesn’t seem hard. Instead of stressing about an interview I only think good things about the job, myself and the interview? Pretty easy concept. Not beating myself up for having a brownie and enjoying working out again? I think I can manage that … hard to actually turn off all stress, but I can sure try to work on projecting positive thoughts.

That’s my goal for 2012 – less stress about that things I cannot change. I am the type of person that loves to control everything and make it perfect, but that can lead to more stress and anxiety. Life is pretty good if I do say so myself, so I need to roll with the punches and let whatever happens…happen.

Thanks for reading!

2011 blogging in review

My first year of blogging – pretty proud of myself. Now I know how to improve for 2012! Scroll through to see my entire review…

Here’s an excerpt:

A New York City subway train holds 1,200 people. This blog was viewed about 4,700 times in 2011. If it were a NYC subway train, it would take about 4 trips to carry that many people.

Click here to see the complete report.