Not a complicated word – and not a complicated meaning. As children we learn about showing respect to our parents, friends, teachers, neighbors and ourselves. Growing up, my parents drilled it phrases of thank you, please and excuse me into my everyday vocabulary.
It becomes second nature…
when someone hands you an item, you say thank you.
when you want something, you say please.
When you interact with strangers you show them respect – the same you would show a friend.
However, that seems to be a harder task for more people than I realized. I’ve learned so much during my adventure as a Disney CP, and I truly believe this program taught me a lot about myself and working in a field that is strongly focused on customer service.
It seems so easy to take out your frustration and anger on someone in the service industry. frustration and annoyance seem to be our first response when our desire are not met quickly and efficiently. Instead of talking to employees respectfully, some costumers address employees rudely.
I can say, without doubt, that my guest relation skills grew during my months at Disney, and I cannot wait to continue to increase my skills as I open the next chapter of my life.
And I will always treat others who are working at a grocery store, boutique, restaurant, coffee shop, theme park and business with common courtesy.
Even when things aren’t perfect…there will always be respect.