Tag Archive | happy

Rainy weather doesn’t stop me…

After waking up at a 5 a.m. thunderstorm, strategically avoiding puddles on the way to work and missing the sun, I thought this was needed.

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Sometimes it’s easy to feel overwhelmed and slightly stressed. Trust me, I am the person the makes a to-do list and receives great satisfaction from crossing things off my list.

The weather this morning had me grumbling underneath my breath and searching for a little bit of sun between the raindrops. But on the way to work I saw a mom and daughter waiting for the bus..and the little girl was happily jumping in puddles in here way-cute pink rain boots. 

So thank you to the adorable pair for bringing a smile to my face – and reminding me to dance in the rain.

 

 

*** check out my WONDERFUL new blog signature! Courtesy of Ms Ally Hellyer ***

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a little personal growth every month

Do what you do so well that they will want to see it again and bring their friends – Walt Disney

I stumbled across this quote while I was working in Orlando. One of my managers had some famous Disney quotes taped to the wall next to her desk and I loved seeing the focus Walt Disney put on quality service. Even during my  College Program the Disney Basics and the 4 Keys were taught, practiced and reinforced.

One great thing about my new job is the incredible room for personal growth. While I am learning my way around a “big-girl job” and slowly figuring out life as a college-grad, I am realizing what values are important to me – both personally and professionally. To help with my professional development, I am beginning to read one self-help book a month.

Not a huge commitment – but putting forth a small effort to (in a very inexpensive way) better myself.

April’s book is: Zingerman’s Guide to Giving Great Service by Ari Weinzweig.

Even though I’m just a few chapters in, the book is phenomenal! It is a written in a way that is easy to understand, and even more imporatant, easy to understand. What is the point of a self-help book outlining the way to interact with customers, handle complaints and reward employees for outstanding service if it’s full of theories and written in a way that takes forever to read? This book is highly accessible and written in a way that transports you from your house to a deli in Ann Arbor.

I am reading about the five elements on the Zingerman’s approach to service and three steps of great service. What has really struck a chord with me is the fact that company proudly empowers and rewards their employees for practicing great service. BUT Zingerman’s guide avoids the rut that some companies seem to fall victim – they define good service and reward it both formally and informally.

This book reinforces my belief that many small actions lead to great service. It isn’t hard to give customers or guest with outstanding service, but companies need to teach their employees, lead by example and they reward outstanding service.

Being positive, approaching guests with a smile and making sure that all guests’ needs are met (before they even can ask) are my three easy tips for great, Disney Princess service. And I think Mr. Zingerman himself would be proud.

More self-help/professional developement book reviews coming later!

ringing in the new year

I can definitely say my 2011 holiday season was the craziest, most unusual, I ever experienced. I spent my time with my new-found Disney family and was lucky enough for my mom, dad and sister to leave the cold Ohio-winter and spend the week between Christmas and New Years in Orlando with me.  We were all able to tan by the pool Christmas day before I worked and spent the rest of the week visiting the parks and resorts. It was a struggle for me to drop them off at the airport on the 30th and send them back up to Ohio! I was so touched my family gave up a “normal” Christmas for an non-traditional holiday a thousand miles away.

New Years Eve also followed suite of being very different from my earlier celebrations. I am proud to say I welcomed 2012 in at Toy Story Midway Mania! with my best friends and a few thousand guests.

No sparkle dress, no drinking, no high heels, no party, no toasting to happiness as the ball dropped in New York — but I still had a great time in my Toy Story costume, my sneakers, laughing with guests as they blew their nose-makers and watched some incredible fireworks.

As I talked to a family waiting for their turn to ride, the dad asked me if I had any New Years resolutions for 2012. I listed off my three: hit the gym harder and watch what I eat, get a “big girl” job and try to stress less. Then the dad said to me, sounds like you simply need to project more positive thoughts into the world.

speechless. I had no idea what to say back to this man … I was almost slightly offended that this random man didn’t think I was projecting enough positive thoughts to begin with. I consider myself a very positive, pink and sparkle person.

I asked the man what his comment ment exactly and he told me why have specific goals? People put themselves under so much pressure every day…do this, finish that, look like this, figure that out. He told me that within 15 minutes of meeting me he knew about my plans to return to Ohio, obtain my Masters within five years and start the next chapter of my life as a young professional. The man then told me that he was almost 60 years old and had made  a few resolutions in his life, but those always seemed to disappear in a few months – however, telling yourself to be simply be happy and project happy thoughts into the world never failed.

Ok, that doesn’t seem hard. Instead of stressing about an interview I only think good things about the job, myself and the interview? Pretty easy concept. Not beating myself up for having a brownie and enjoying working out again? I think I can manage that … hard to actually turn off all stress, but I can sure try to work on projecting positive thoughts.

That’s my goal for 2012 – less stress about that things I cannot change. I am the type of person that loves to control everything and make it perfect, but that can lead to more stress and anxiety. Life is pretty good if I do say so myself, so I need to roll with the punches and let whatever happens…happen.

Thanks for reading!

A day of thanks

This Thanksgiving, it’s hard not to miss my family up in Columbus. This is my first major holiday with my parents and sister thousands of miles away and me living “on my own”. I’m missing the family traditions of watching parades, dinner, family games and chatting with my extended family into the night with cups of steaming coffee.

It’s so easy to focus on the bad, and completely overlook the good – and the great.

I am working at Walt Disney World and participating in an incredible opportunity. I have food on my table, a place to call home, a job, friends and family in Ohio … and a new family in Florida.

It’s so easy in today’s world to focus on the bad and the negative. I don’t have the newest clothes, I don’t make the most money, I’m stressed about the future, I’m figuring out my post-grad life, I’m away from my immediate family.

And how do you deal with this stress and remember your blessings? You take a step back and look at the big picture – that’s right, in today’s world where you’re expected to check your phone and email constantly, I’m taking a step back and looking at everything…

..and boy, am I blessed.

I’m blessed that I have a family that loves me and supports me from thousands of miles away, friends that love me, and a new Orlando family that supports me from right across the street. I am blessed to have my health, including the ability to walk around the parks, explore and interact, a luxury that not all hold. I’m blessed to have heat (or AC depending on Orlando’s mood) that allows me to live comfortably. I’m blessed to have food when I’m hungry, and the ability to splurge on silly things like Starbucks and ice-cream when I’m out with friends.

This Thanksgiving and Christmas holiday I vow to focus on the positive, and this fabulous adventure I experience everyday. I am learning who I am as a person, what are my true values, who are my rocks of strength and my closest friends, and what direction I want to head in life.

Blessings come in all shapes and sizes – and it’s important to remember them all. The greatest blessings don’t come in shopping bag (which is hard for me to remember) but memories and happiness.

I hope everyone had a great Thanksgiving and are excitedly preparing for the Christmas and holiday season. Stay tuned for posts about Christmas at Disney, shopping on a budget and my first Christmas out of Ohio.

Magic is everywhere if you know where to look . . .

I think the title of this post says it all – magic is everywhere. And at Walt Disney World in Orlando, Florida, the magic is tangible. You see it when families see Cinderella’s Castle for the first time, hug Mickey Mouse, scream on the Twilight Zone Tower of Terror or buy their own Minnie Mouse at Mouse Gear in EPCOT.

Want to know something even better? Magic happens for Guests, as well as Cast Members. When you are surrounded by so much happiness and smilies – how cannot you not believe and feel a bit of Tinker Bell’s pixie dust of your own?

Ok, an example of my own Magical Moment! This is such a hard example to give because I have so many to choose from! While this moment may seem small to others, this little girl touched my heart and will always be remembered.

We all know the heat of Florida. Like it or not, it’s there and it likes to make it’s presence known. However, in my opinion, the more water you drink the more smiles you give, the quicker the heat disappears. While I was greeting Guests and preparing to begin seating for a show, I noticed a family of four waiting in line. The little boy had a Lightening McQueen shirt and the older sister couldn’t have looked cuter in her princess gear She had Jasmine on her shirt and was even carrying around a small tiger around.

I went over to talk to this family and learned they were from the midwest like me. They had experienced some rain a few days earlier and were finally back in the park after talking their son to the doctor due to an ear infection. What a start to a vacation – rain and sickness! However, after seeing their positive attitudes and listening to the children’s tales of seeing characters and riding all the “grown-up rides”, I knew I wanted to do anything I could to add some extra pixie dust to this family.

After some quick conversations with other Cast Members around me, I knew the perfect plan. I told the family to look for me once they entered the grandstand and waited excitedly for their arrival. When I saw my family heading my way after we started escorting Guests to their seats, I lead my family (all five of us with huge smilies) to our four seats in front, and center, of the stage. While all of our seats are fantastic, these seats are in their own compartment and have a slightly different style.

The family LOVED the show!! They even stopped by afterwards to thank me for making their day so memorable and magical! How could I not feel the magic in the air? This family kept their own magic, and I couldn’t help but feed off of them.

So remember, come rain or shine, the magic lives on.