Tag Archive | respect

continue the respect

In my last post I talked about respect individuals should show to those in the service industry. Theme parks, grocery stores, restaurants, coffee shops – ANYTHING – those you interact with should always be shown common courtesy.

Not really a hard concept in my opinion; say please and thank you.

However, respect also needs to be present when dealing with family members. That’s right…respect should be extended towards both strangers and family. Children to parents, adults to children, adults to the elderly, courtesy should flow across all ages.

Let me elaborate. One of the perks of my job is my ability to interact with thousands of guests daily. I am able to talk with couples and families from across the country and the world and hear their stories. I’ve had the pleasure of meeting the cutest families and hearing the most incredible stories from guests about their travels and Disney adventures.

I’ve seen the good, I’ve seen the bad, and I’ve seen the down-right UGLY.

I’ve seen children talk back to their parents and throw a temper tantrum when they didn’t get a dessert with lunch or get to see Buzz and Woody before they left the park. I’ve seen moms and dads scream at one another when plans fell apart and when aching feet became too much to ignore. It’s disrespectful.

I completely understand that children are going to sometimes have attitudes when talking with mom/dad/sibling (trust me, ask my mother. I know I gave enough sass growing up, and even now, to last a lifetime). But there is a fine line between sass and disrespect.

What really makes me sad is when I see families talk disrespectful to everyone. I see one parents actually call one another names and lose their patience in front of their children, and I have to wonder what example that sets for their children.

Arguments happen and people fight, but family need to show one another respect. People shouldn’t yell and call one another names – for any reason.

So try some patience…and some respect. It’s a tall order for anyone (dealing with family members or strangers) but in the end the results are much better.

please & thank you

Respect.

Not a complicated word – and not a complicated meaning. As children we learn about showing respect to our parents, friends, teachers, neighbors and ourselves. Growing up, my parents drilled it phrases of thank you, please and excuse me into my everyday vocabulary.

It becomes second nature…
when someone hands you an item, you say thank you.
when you want something, you say please.

When you interact with strangers you show them respect – the same you would show a friend.

However, that seems to be a harder task for more people than I realized. I’ve learned so much during my adventure as a Disney CP, and I truly believe this program taught me a lot about myself and working in a field that is strongly focused on customer service.

The best lesson its taught me? How important it is to be kind and respectful to everyone. 

It seems so easy to take out your frustration and anger on someone in the service industry. frustration and annoyance seem to be our first response when our desire are not met quickly and efficiently. Instead of talking to employees respectfully, some costumers address employees rudely.

Quickly doesn’t even seem to be the standard of service anymore – wants/needs/desires are expected to be met instantly.

I can say, without doubt, that my guest relation skills grew during my months at Disney, and I cannot wait to continue to increase my skills as I open the next chapter of my life.

And I will always treat others who are working at a grocery store, boutique, restaurant, coffee shop, theme park and business with common courtesy.

Even when things aren’t perfect…there will always be respect.

Disney Princess meets pool mom

I started a new session of swim lessons today and couldn’t believe the huge variety of relationships I saw between parents and their children. I know I have verrrryyy little experience in the parenting department (I am a kick-butt older sister, may I add), but the actions of some parents blow my mind.

A quick Jessi-childhood fact: My mom’s way of punishing my sister and I when we were misbehaving in public or showing-off around family is called ninja-punishment parenting. If my mom felt that we acted poorly in a restaurant or in church, she would smile this extremely sweet-evil smile and whisper a few choice words in our ears. While the people around thought my mom was softly saying how much she loves us she was actually listing out everything we were going to lose as soon as we stepped inside the house.

We lost desserts, TV, having friends over, movies, cell phones and cars. Please note the cell-phone and car entered the list later on in my life – proving the ninja-punishment method works not only on children, but teenagers and young college-students as well.

Blame it on the heat or something in the water, but I have never heard so many parents scream at their children as I did today.

As a lifeguard and manager at a private pool I see a wide range of families. I see parents who drop their children off all day and treat the pool as a babysitter, parents who become fearful when their son/daughter heads to the diving board and my personal favorite, parents who scream at their children all day.

Last week I saw an argument between a mom and her eight or 10-year-old son. The mom was standing in the pool talking to her friends while her son and his friends saw around and fetched dive sticks. The little boy threw a stick close to the group of women, and while kicking to retrieve it, accidentally splashed his mom and got her hair wet. She immediately yanked his arm and dragged him to the side of the pool, telling him because he misbeahved he wasn’t allowed to swim anymore and had to sit out til she was ready to go home.

Really?

In my defense, I had been guarding the pool all day and hadn’t seen this child act out once. I believe this woman’s actions were slightly uncalled for and the punishment did not suit the crime.

These types of actions carry over into my swim lesson classes.

I had worked with two 7-year-old twins for about three weeks and was making progress with both children. However, one of the twins was a natural born swimmer, while the other took much more coaching and time to accept certain skills. On a particularly cold day I was having trouble having my water-shy swimmer enter the pool. I had finally convinced her to put on her goggles and put her legs in when her mother came up and threw her into the pool.

Way to ruin WEEKS of progress and destroy any confidence I created.

I couldn’t believe that a mother would interfere in lessons, and even worse, not understand that a fear of water is real. You cannot force your child to swim immediately if they have slight hydrophobia. It takes time and patience, not frustration and pressure.Respect needs to come from both sides – children and parents. Parents need to understand their kids may not think of their mom’s hair first when going for a pool toy, but they shouldn’t be punished for not knowing. Parents also need to understand siblings may have different skill sets and fears, and learn to respect those specific needs.

At least, that’s my humble 21-year-old opinion.